Thank you for your request for information about the following:

Request

I am wondering if you might be able to help me. I am in the middle of trying to think of improved ways for patients to access NHS dental services and the information, it’s not an easy task on your website is probably the main portal for people to seek information. I am not entirely sure how big an issue this is and I thought one of the interesting things would be how the public users the NHS find a dentist platform. I would be really interested in any data that you have in terms of Daily user statistics for the platform and also potentially broken down by region searched or any other kind of data you may have in regards to this. I’m working in the north east of England and I’m really interested in trying to support the information available to patients and any kind of data for my write up would be useful.

The NHS Business Services Authority (NHSBSA) received your request on 7 August 2025.

We have handled your request under the Freedom of Information Act 2000 (FOIA).

Our response

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHSBSA.

Advice and Assistance

Having reviewed your request, the website https://www.nhs.uk/service-search/find-a-dentist/ is managed by NHS England. I believe that it is possible that NHS England may hold some or all of the information you require. They can be contacted at:

NHS England
PO Box 16738
Redditch
B97 9PT
Telephone: 0300 311 22 33
Email: england.contactus@nhs.net
Web: http://www.england.nhs.uk/contact-us/foi/

Following the announcement on 13 March 2025 regarding the disbanding of NHS England, please be assured that at this time they can be contacted for information as normal.
More information can be found here: https://www.england.nhs.uk/