At the NHSBSA, we are committed to ensuring transparency and making our data as accessible as possible for all users.
This Feedback Log records all feedback in relation to the Open Data Portal which is gathered through our Customer Satisfaction Survey or by contacting our support team directly via email at DataServicesSupport@NHSBSA.nhs.uk.
| Date Received | Feedback Summary | Feedback Type | CSAT Score | Category | Actions Taken | Priority | Status | Feedback Content | Notes |
|---|---|---|---|---|---|---|---|---|---|
| 2025-05-01 | Data download problem or error | Direct Contact | N/A | Technical Issue | Checked all data and confirmed no subsequent action required | High | In Progress |
Hello Team, Please urgently assist. Cannot download all products for the following, has this changed from a few months ago please? Please can you fix to same format as a few months ago. Aflibercept Dexamethasone Faricimab Fluocinolone acetonide Ranibizumab Sodium Chloride 5% eye drops Fluocinolone acetonide |
2025-05-02 Checked against data which appears in ePACT2 and can confirm no prescribing appears for Aflibercept or Ranibizumab at all since Sept 2024 at least. Faricimab is a Hospital Only drug. The CHEMICAL_SUBSTANCE_BNF_DESCR in ODP for Dexamethasone, and Fluocinolone acetonide returns results. BNF_DESCRIPTION in ODP for Sodium Chloride 5% eye drops returns results. Therefore no action required to be taken as data appears correct when the above information is considered. |
| 2025-02-28 | English Prescribing Dataset (EPD) - Downloaded file is empty | ODP 'Report an Issue' button | N/A | Technical Issue | Raised with Datopian as an urgent issue | High | Resolved | When exporting the data for Dexcom One+ sensor, values are visible on screen but the downloaded Excel file is empty. | Fix live deployed 2025-03-28. |
| 2025-01-28 | Overseas Healthcare Services - Cost Recovery: 503 error | ODP 'Report an Issue' button | N/A | Technical Issue | Confirmed issue was not present during testing | High | Completed | 503 error encountered when clicking data link; later, captcha error when trying to report. | Confirmed resolved on 28-01-2025; no further action taken. |
| 2024-12-12 | Overall satisfaction: 8 | CSAT Survey | 8 | General Feedback | Not required | Low | Completed | It wasn't easy to find GP (as in Prescriber) details. | No suggestions or technical issues provided. |
| 2024-09-10 | Too much scrolling to access data files | CSAT Survey | 1 | Improvement | Exploring potential development | Medium | In Progress | The page layout makes it difficult to access data quickly. | Looking at adding a direct link to the data and resources at the top. |
| 2024-09-09 | *Rows are not ordered in the data correctly | CSAT Survey | 8 | Improvement | Added to development | High | In Progress | This relates to the new IHS dataset. The data appears unordered. It should be arranged by month with the most recent at the top. | Related to a current ticket |